Support

Version 2026-09.5 · last changed 24 September 2026

Questions about plevry, your account or the app? Email [email protected] — we reply within two working days. That is the only way to reach us.

Questions about an appointment

Have you booked an appointment and want to change or cancel it? Please contact the business directly — their details are in your confirmation email. plevry does not provide the treatment and cannot change an appointment for you; that is for the business to decide, under its own cancellation terms.

Questions about your payment or a refund

When you book, you pay the price of the treatment plus any transaction fee the business charges itself. That amount goes to the business's own payment account; plevry charges you nothing and receives nothing from your payment.

Questions about the price, a refund or a cancellation therefore go to the business you booked with — they are your counterparty for the treatment and the only one who can decide on a refund. Their details are in your confirmation email.

Are you a business owner?

In the app, under Help, you will find guidance on your calendar, your treatments, your payment connection and your subscription. If you are stuck, email [email protected].

plevry has a free tier and a paid subscription, plevry Pro (€ 9.99 per month). Without Pro you can accept up to 30 bookings per calendar month, and online payments, reminder emails and exports are not available; with Pro those limits fall away. Every new business gets 14 days of Pro free, without having to provide any payment details.

You pay for Pro through the App Store or Google Play, not through plevry. Cancelling is therefore done in your account settings at the App Store or Google Play, and a request to refund the subscription is handled by the store itself. If your subscription stops you fall back to the free tier and nothing is deleted: your treatments, opening hours, bookings, payment connection and deposit settings all remain. If you take out Pro again later, everything works exactly as you had set it up.

Account and data

You delete your account (including your business and its bookings) in the app; see deleting your account. If you have plevry Pro, cancel that separately at the App Store or Google Play: deleting your account does not stop the subscription. How we handle data is set out in the privacy statement.

Complaints

If we cannot resolve something together, you can make a complaint:

• About the service: email [email protected] with a description of the problem. We will respond on the substance within 14 days.
• About the processing of your personal data: you may also complain directly to the Dutch data protection authority, the Autoriteit Persoonsgegevens (autoriteitpersoonsgegevens.nl).

Complaints about the treatment itself, its price or the cancellation policy go to the business you booked with; plevry cannot decide on those.

plevry is a service of Falley B.V., Dutch Chamber of Commerce no. 91810760, Oder 20, 2491 DC The Hague, the Netherlands.