Deleting your account
You can permanently delete your plevry account at any time. Doing so deletes your account and all associated data: your business, treatments, opening hours, clients, bookings, and the connection to your Mollie account.
In the app (immediate)
- Open the plevry app and go to Settings.
- Under Account, choose Delete account.
- Confirm twice — deletion is immediate and permanent.
By email
No longer have access to the app? Email [email protected] from your account's email address, requesting that your account be deleted. We process the request within 30 days (the term set out in article 12(3) GDPR).
What gets deleted
- Your account and sign-in details.
- Your business: name, booking link, treatments, prices, opening hours and availability.
- Your client records and all bookings.
- The connection to your Mollie account, including the encrypted access tokens stored for it.
What is retained
Deletion at plevry is complete. Two things fall outside our reach:
- Payment records at Mollie. For the payments themselves, Mollie is an independent controller with its own statutory retention duty. Deleting your plevry account deletes nothing in your Mollie account; that is arranged with Mollie.
- Your own statutory retention duty. If you are a business owner, the seven-year tax retention duty applies to your records. Export your bookings before deleting your account — after deletion we can no longer retrieve them.
How we handle data is set out in the privacy statement.
For consumers who booked an appointment
Did you book an appointment with a business and want your data deleted? Please contact the business you booked with. That business is the controller for its own client records; plevry processes that data on its behalf. We forward any request we receive to the business concerned. See also the data processing agreement.
plevry is a service of Falley B.V., Dutch Chamber of Commerce no. 91810760, Oder 20, 2491 DC The Hague, the Netherlands. Contact: [email protected]